Refund Policy

Thank you for shopping at CheeseCrave. We want you to be completely satisfied with your purchase. Please review our refund policy below:

1. Eligibility for Refunds:

• We accept returns and provide refunds only for cheese products that are still wrapped in their original packaging.
• The original packaging must be unopened and in its original condition.

2. Timeframe for Returns:

• You must initiate the return process within 10 days of the purchase date.
• Returns received after the 10-day period will not be accepted.

3. Return Process:

• To initiate a return, please contact our customer service team at info@cheesecrave.com within the designated timeframe.
• Provide your order details, including the purchase date and product information.

4. Return Shipping:

• You are responsible for the shipping costs associated with returning the product.
• We recommend using a trackable shipping service to ensure the safe return of the product.
• Shipping costs are non-refundable.

5. Refund Processing:

• Once we receive the returned product and verify its eligibility, we will process the refund.
• The refund will be issued to the original payment method used for the purchase.
• Please allow for a reasonable processing time for the refund to reflect in your account.

6. Non-Refundable Items:

• Perishable cheese products that have been opened or partially consumed are not eligible for refunds.
• Any products that are not in their original packaging or have been damaged due to improper handling or storage are also non-refundable.

7. Exceptions:

• In the event that you receive a defective or damaged product, please contact our customer service team immediately.
• We will work with you to provide a replacement or issue a refund, depending on the circumstances.

8. Contact Us:

If you have any questions or need assistance with our refund policy, please contact our customer service team at info@cheesecrave.com. We are here to help!

Please note that this refund policy applies only to purchases made directly through our website. If you purchased our products from a third-party retailer, please refer to their respective refund policies.

By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions of this refund policy.

Last updated: June 2023